Privacy

Privacy Policy

1. TEAMBUYS RESPECTS YOUR PRIVACY

Teambuys Pty Ltd (ABN 56 163 534 530) ("Teambuys") and its affiliates and / or subsidiary companies (“Teambuys”, “we”, “our”, “us”) recognise the importance of privacy issues and are committed to protecting your privacy and respect your privacy and we are committed to complying with the Privacy Act 1988 (Cth) ("Act"), the Act's Australian Privacy Principals ("APP") and the General Data Protection Regulation (GDPR) (EU) 2016/679. In addition, we are bound by and committed to the privacy of health records as contained in Health Legislation in every state of Australia.

In addition to providing goods, Teambuys provides pharmaceutical and other health and beauty related goods and services to the health market generally. By using this website or providing us with your personal information, you agree to and consent to the collection, use, holding and disclosure of personal information in the manner specified in this Privacy Policy (which may change from time to time) until you tell us to the contrary by contacting us using our contact details below.

We respect your right to privacy and are committed to providing clear and honest information to explain how we use the information you give us. We are committed to protecting and respecting your privacy. This Privacy Policy explains the types of personal information we collect, how we use that information, who we share it with, and how we protect that information. Please read the following carefully to understand our practices regarding your personal information, and how we will treat it. By continuing to use this website, you are accepting and consenting to the practices described in this Privacy Policy.

2. WHAT PERSONAL INFORMATION DOES TEAMBUYS COLLECT & HOW DO WE USE IT?

We will only collect your personal information where it is reasonably necessary for or directly related to the conduct of our functions or activities. Personal information is information or an opinion about an individual whose identity is apparent, or can be reasonably ascertained, from that information or opinion. Personal information we may collect from you includes, without limitation, your name, address, email address, telephone number(s), date of birth and club you’ve nominated, but could also include information such as your IP address, or information about your preferences and shopping habits.

Teambuys TPCR’s

Where we need to share information with our TPCR’s, we give them only the minimum amount they need to provide services to us and you. Those we share your information with are not allowed to use it to try to sell their own services to you. They are all bound by privacy policies that at a minimum mirror ours.

We will typically collect personal information in the course of providing our goods and services to customers and in other dealings with those customers and prospective customers. We may also collect personal information as we determine necessary from time to time for any purpose in connection with the general conduct of our business, for example, in dealing with our TPCR’s.

Where we collect your personal information, we will do so only by lawful and fair means and not in an unreasonably intrusive way. Where we collect your personal information, and it is reasonable and practicable to do so, we will collect it directly from you.. Where it is lawful or practical to do so, you may choose to deal with us anonymously (for example, when enquiring about our goods and services generally).

Where you provide us with personal information about someone else, you must have their consent to provide their personal information to us based on this Privacy Policy.

3. TYPES OF INFORMATION COLLECTED

Teambuys will collect personal information only by lawful and fair means and not in an unreasonably intrusive way. If it is reasonable and practical to do so, Teambuys will only collect personal information about you directly from you. The kinds of personal information we collect and hold will depend upon the reasons for, or circumstance of, its collection. It may include, amongst other things:

  • your name and contact details;
  • your nominated club;
  • other personal information you give us when you request a good or service from us. This information may include: your requirements with respect to specific goods or services; your opinion or preferences with respect to any of our goods or services, payment details, or your preferred payment method;
  • information contained in any communications between you and us;
  • information contained in an application form or other document given to us;
  • payment and transactional information about your acquisition and use of our goods and services;
  • activity with our digital or online services.
  • any information we are required to collect by law.

4. FOR WHAT PURPOSES DOES TEAMBUYS USE YOUR PERSONAL INFORMATION?

Teambuys uses your personal information to operate, provide, develop, and improve the products and services it offers our customers. These purposes include:

Providing you with Goods and Services. We collect personal information from you in a number of ways, mainly when you buy goods or services and from the way you use our website. This personal information will include your name, date of birth, delivery and billings address, email address, phone numbers and nominated club. We will use this personal information to help us meet your order; deliver the goods and services to you and to give you the information you need to track your order.

Provide, troubleshoot, and improve Teambuys services. We use your personal information to provide functionality, analyse performance, fix errors, and improve usability and effectiveness of Teambuys services.

Recommendations and personalisation. We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalise your experience with Teambuys.

Comply with legal obligations. In certain cases, we collect and use your personal information to comply with laws.

Communicate with you. We use your personal information to communicate with you in relation to our service offerings via different channels (e.g., by phone, e-mail, chat).

Advertising. We use your personal information to display interest-based ads for features, products, and services that might be of interest to you. We do not use information that personally identifies you to display interest-based ads.

If you use a pseudonym when dealing with us or you do not provide identifiable information Teambuys may not be able to provide you with any or all of our services as requested. If you wish to remain anonymous when you use our website, do not sign into it or provide any information that might identify you. Teambuys requires individuals to provide accurate, up-to-date and complete personal information at the time it is collected.

5. INFORMATION WE RECEIVE AND COLLECT FROM OTHER SOURCES

We provide information and services through a range of digital and online services including our Website (e.g. www.teambuys.com.au) apps, email, online advertisements and social media profiles.

Site visit information

 When you visit our Website, we and / or our TPCR collect general information about your visit which may include such as information about your browser, your location, the date and time of your visit, the country you are visiting from, your IP address, which areas of our website you visit, the information you downloaded and the type of Internet browser you used and what links you click on etc.

We and / or our contractors may use this information in anonymous, aggregated form, for statistical purposes, to assist us in improving the quality and usability of our Website. We also work closely with our TPCR’s (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, and credit reference agencies) and may receive information about you from them.  We use Google Analytics as a partner to collect data. You can find more information about these services here: www.google.com/policies/privacy/partners.  We may also collect information about you from publicly available sources, including publically available content on social media, always with the aim of improving your service to you.

All the personal information we collect about you is stored by us or by our service providers on our behalf in a legally compliant manner, consistent with industry best practice.

Other digital services

When transmitting personal information from your computer to the Website or to a Teambuys branded website operated by one of our TPCR’s, you must keep in mind that the transmission of information over the Internet is not always completely secure or error-free. Other than liability that cannot lawfully be excluded, Teambuys will not be liable in any way in relation to any breach of security or any unintended loss or disclosure of that information.

 We may use “cookies”. A cookie is a piece of information that allows the server to identify and interact more effectively with your device. The cookie assists us in maintaining the continuity of your browsing session (e.g. to maintain a shopping cart) and remembering your details and preferences when you return. We automatically collect and store certain types of information about your use on Teambuys, including information about your interaction with content and services available through Teambuys. Like many websites, we use "cookies" and other unique identifiers, and we obtain certain types of information when your web browser or device accesses the Website and other content served by or on behalf of TPCR.

Our systems record a variety of information in relation to interactions with our online services. This can include information about software versions used, device identifiers (like IP address), location data (where available and not disabled by the user), dates, times, file metadata, referring website, data entered and user activity such as links clicked.

6. WHAT DOES TEAMBUYS DO WITH YOUR PERSONAL INFORMATION?

In addition to any purpose notified to you at the time of collection, Teambuys collects your personal information so that we can use it for or in connection with our functions and activities which may include, amongst other things:

  • confirming your identity when you contact us;
  • accepting and processing your orders;
  • TPCR’s providing their products and services to you;
  • providing you with information about charities or charitable purposes or activities we proudly support;
  • being aware of any special good or service requirements you may have;
  • providing you with electronic confirmation of your orders (where applicable) and advising you of any changes to our goods and services;
  • delivering orders;
  • providing refunds or discounts;
  • communicating directly with you (including direct marketing) and providing marketing communications and targeted advertising to you on an ongoing basis by telephone, electronic messages (e.g. email), our digital services and other means (you can contact us at support@teambuys.com at any time to opt out of electronic and telephone direct marketing communications);
  • our internal management, analytics and tracking needs;
  • keeping your Teambuys customer account updated, including with a record of products and services you previously purchased;
  • our marketing activities, including marketing activities relating to Teambuys branded products and services that are provided by our third-party partners;
  • responding to any inquiries or comments that you submit to us;
  • improving our business, products, services or the customer experience;
  • conducting product and market research;
  • working with our TPCR’s;
  • administering and managing the provision of our goods and services to you, including billing and debt collection;
  • any other purpose you have consented to or for any related purpose for which we are entitled to use your personal information; and
  • any use which is required or authorised by law.

7. DISCLOSURE OF PERSONAL INFORMATION

Teambuys may disclose your personal information:

  • to TPCR’s we ordinarily engage for the above purposes;
  • organisations that provide products or services used or marketed by Teambuys;
  • any person or entity to whom you have consented to Teambuys disclosing your personal information to; and
  • any person or entity to whom we are required or authorised to disclose your personal information to in accordance with the law.

8. CROSS-BORDER DISCLOSURE

Personal Information may be disclosed to our TPCR’s, including service providers which are located outside of Australia for the purpose of us providing services and marketing material to you. Except in some circumstances where we may rely on an exemption under the Act or other law, we will take reasonable steps to ensure that that the privacy of your Personal Information is addressed in any service agreement with our service providers.

Teambuys will take such steps as are reasonable in the circumstances to ensure that the information that is transferred to TPCR’s located outside of Australia will not be held, used or disclosed by the recipient of the information in a manner that is inconsistent with the APP’s.

9. ARE CHILDREN ALLOWED TO USE TEAMBUYS?

Teambuys does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use Teambuys only with the involvement of a parent or guardian.

10. SECURITY OF YOUR PERSONAL INFORMATION

Teambuys protects any personal information that we collect and hold about you from misuse or loss. We also protect it from unauthorised access, modification or disclosure. Where we need to disclose your personal information to a TPCR or other agent or contractor, we prohibit them from using the personal information except for the specific purpose that we have provided it.

We will take reasonable steps to destroy or de-identify personal information if it is no longer needed for any purpose for which the information may be used or disclosed in accordance with the Act.

11. UPDATING AND CORRECTING YOUR PERSONAL INFORMATION

Teambuys takes reasonable steps to ensure that any personal information collected by us is accurate and up-to-date at the time of collecting, using and disclosing that information.

If you learn that personal information we hold about you is inaccurate, incomplete or out-of-date, you should contact us at support@teambuys.com.

You also have a right to request that a statement be attached to your personal information if we disagree with your request to correct the information.

12. ACCESS AND MANAGEMENT OF YOUR ACCOUNT

You can ask to obtain access to personal information that we hold about you, although in some circumstances, the law may not permit us to provide such information to you. If we are not able to provide you with access to any of your personal information held by us, we will tell you the reasons why this is the case. Teambuys may ask you to put your request in writing and charge a reasonable fee that is not excessive to cover the charges of retrieving your personal information from our customer account database.

If you believe that Teambuys holds personal information about you in our customer account database that is not accurate, complete, up-to-date, relevant or information that is misleading then you may request its amendment and Teambuys will respond to your request within a reasonable time. Teambuys will not charge you for correcting your personal information.

If you would like to unlink an account from your Teambuys customer account (such as a Facebook account you used to log in) or deactivate your Teambuys customer account, you can follow these steps.

If Teambuys no longer needs your personal information for any the purposes set out in this Privacy Policy, or as otherwise required by law, Teambuys will take such steps as are reasonable in the circumstances to destroy the information or to de-identify it.

Teambuys will take reasonable steps to protect the personal information it holds from misuse, interference and loss and from unauthorised access, modification or disclosure.

13. OPTING OUT / UNSUBSCRIBE

At any time, you may opt out of receiving marketing communications from us. Unless you opt out, your consent to receive direct marketing communications from us and to the handling of your personal information as detailed above, will continue. Each of our marketing emails will have an unsubscribe function which will allow you to unsubscribe from all future marketing communications. All of our marketing SMS messages will also contain an unsubscribe feature. Outside of these channels, you can opt out from receiving marketing communications at any time by emailing support@teambuys.com

14. COMPLAINTS

If you require further information regarding this Privacy Policy or wish to make a complaint about a breach of the APPs by Teambuys, please contact us at support@teambuys.com.  We will make all reasonable attempts to respond to your complaints or requests. If you are not satisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner at:

Website: www.oaic.gov.au

Phone: 1300 363 992

Further information about the application of privacy law to the private sector generally can be found by contacting the Office of the Australian Information Commissioner (details above).

15. CONTACTING TEAMBUYS

If you wish to contact us, for example, to access or correct your personal information, you may contact us at:

Teambuys Pty Ltd

Support@teambuys.com

If you wish to unsubscribe from receiving email and other communication, please provide your request to support@teambuys.com

16. UPDATES TO PRIVACY POLICY

Teambuys reserves the right to modify this Privacy Policy in whole or in part from time to time without notice and amendments will be effective immediately upon posting of the amended Privacy Policy on the Teambuys website.

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